Last Modified: June 1, 2026
Please make sure you have the necessary authority to enter into the Agreement on behalf of Customer before proceeding. The Services are not intended for and should not be used by anyone under the age of 18.
The Services provide a platform (the "FuelApp Platform") that includes tools for managing financial aspects of trucking operations including but not limited to accessing fuel discounts, managing fleet spend, and compiling tax-related spend data.
2.1 Accounts
If you are registering an Account as an administrator of the Services on behalf of a Customer entity, (a) you represent and warrant that you have the authority to legally bind the entity and to grant us all permissions and licenses provided in this Agreement; (b) the words "you" and "your" used in this Agreement mean Customer, i.e., the entity registering the Account, in addition to each individual authorized by the entity to access the Services (an "Authorized User"); (c) you are responsible for administering Customer's access to the Services by adding and removing Authorized Users and keeping all Access Codes secure and confidential. You agree to notify us immediately of any unauthorized use of your Account and are responsible for anything that happens through your Account prior to closing it or reporting misuse to us. Customer is responsible for Authorized Users' compliance with this Agreement, including for ensuring that Authorized Users maintain the confidentiality of Access Codes and user names.
2.2 Customer Content
Authorized Users may submit content or information to the Services, which includes Personal Information and User Content (collectively, "Customer Content"), and Customer will have the sole right and responsibility for managing your use of it. Customer will (a) inform Authorized Users of all Customer policies and practices that are relevant to their use of the Services and of any settings that may impact the processing of Customer Content; and (b) obtain all rights, permissions and/or consents from Authorized Users and other Customer personnel that are necessary to grant the rights and licenses in the Agreement and for the lawful use and transmission of Customer Content and the operation of the Services.
2.3 Subscriptions
A subscription allows Customer and its Authorized Users to access the Services. A subscription may be procured through the Services interface, or in some cases, via an order form entered into between Customer and us (each, an "Order Form"). Subscriptions commence when we make the Services available to Customer and continue for the term specified in the Services or in the Order Form, as applicable, or as earlier terminated as described below (the "Initial Subscription Period"). A "Renewal Subscription Period" means a period of time equivalent to one (1) year or the Initial Subscription Period, whichever is shorter. Please read the "Auto-Renewals" Section 5.2 below to learn more about automatic renewals.
2.4 Feedback
Customer and its Authorized Users may choose to, or we may invite them to, submit comments or ideas about the Services ("Ideas"). By submitting any Idea, Customer agrees that its disclosure is gratuitous, unsolicited and without restriction and will not place us under any fiduciary or other obligation, and that we are free to use the Idea without any compensation to Customer, the Authorized User, or anyone else, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone.
2.5 Privacy Policy and Protection of Personal Information
Please review our Privacy Policy for more information on how we collect and use data relating to the use and performance of our websites, services, and products, including personal information about our Customers and Authorized Users. We will process Personal Information in accordance with the terms of the Privacy Policy and will not process Personal Information for other purposes without your prior written instruction.
2.6 Location Data
To provide the Services, we may collect location data from you and your Authorized Users, including specific information such as your or your Authorized Users' IP addresses, and latitude/longitude coordinates (including but not limited to GPS/GNSS). Customer acknowledges and agrees that we may use and retain this data to provide and improve our products and services, subject to our Privacy Policy.
2.7 Notifications and Communications
We will communicate with you via fax, phone call, text (SMS) message, email or push notifications in order that we may provide the Services, service your Account, reasonably address matters pertaining to your Account or for other purposes reasonably related to the Services and our business, including but not limited to notifying you about upcoming loads and sending you marketing-related messages.
Calls and SMS text messages. By creating an Account or using the Services you expressly consent and agree to accept and receive communications from us, including via fax, text (SMS) messages and phone calls at any of your landline or mobile phone numbers you provided, even if you are listed on any federal, state, provincial or other applicable "Do Not Call" list, in order that we may provide the Services, including but not limited to operational communications concerning your Account or use of the Services, information concerning new and existing loads and features on the Services, and other Services-related notifications and communications. With your consent, we may also send you promotional calls or text messages containing news and special offers, discounts or other promotional or commercial content ("Promotional Calls"). You understand and expressly authorize us to send you these communications, including live calls from an operator, or pre-recorded or auto-generated voice messages, or SMS text messages, and that we may use automated telephone dialing systems. Standard rates and charges for all calls or texts, as applied by your cell phone carrier, will apply. You represent that you have received, and are authorized to convey to us, the consent of any Authorized Users on your Account to be contacted by us as described in this section. You agree that all consents provided in this section will survive cancellation of your Account. You may opt-out by replying STOP to any text message from us, or by emailing support@fuel.app. Note that opting out of all text messages will suspend your use of the Services until you contact us at support@fuel.app to reinstate Access Codes.
Email communications. We may send you confirmation and other transactional emails regarding the Services. We may also send you emails about other services that we think might interest you ("Promotional Emails"). You can unsubscribe from Promotional Emails at any time by clicking unsubscribe in our email communications or contacting us at support@fuel.app.
2.8 Free Trial Account and Services
We may, from time to time, offer a free trial, promotional offer, or other type of limited offer for use of all or part of our FuelApp Platform (a "Free Trial"). The duration of the Free Trial will be specified at sign-up. If you register for a Free Trial, you may be presented with additional terms and conditions when registering your account, and any such additional terms and conditions are hereby incorporated into these Customer Terms by reference and are legally binding. The Free Trial may not include access to all of the features or functions of the FuelApp Platform or our Services. Any data that you enter into the Free Trial may be permanently lost at the end of the trial period unless you (a) purchase a subscription plan for the Services, or (b) export such data before the end of the trial period.
We own and will continue to own our Services and Documentation, including all related intellectual property and other proprietary rights related thereto. We may collect data relating to Customer's and its Authorized Users' usage of the Services ("Usage Data") and collect, analyze, and use data derived from User Content that has been aggregated and/or anonymized such that it does not identify Customer or any identifiable individual person ("Derivative Data" and, collectively with Usage Data, "Company Data"). All Company Data will be owned solely and exclusively by us.
3.1.2 Licenses to the Services and Documentation
During the Subscription Period, we grant the Customer a non-exclusive, non-transferable license to access and use, and to permit Authorized Users to access and use the Services, in accordance with the Agreement, for the Customer's own internal business purposes.
3.2 Customer's Licenses to Us
As between us on the one hand, and Customer and any Authorized Users on the other, Customer will own all Customer Content, including Personal Information and User Content.
3.2.2 License to Personal Information. Subject to the terms and conditions of the Agreement, Customer grants us a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, perform, export and display Personal Information, only as reasonably necessary (i) to provide and maintain the Services; (ii) to prevent or address service, security, support or technical issues; (iii) as required by law; and (iv) as expressly permitted in writing by Customer.
3.2.3 License to User Content. With respect to that portion of Customer Content that consists of videos, images, music, comments, questions, documents, spreadsheets, business terms, information, and any other content submitted, posted, or otherwise made available by Customer and its Authorized Users through the Services ("User Content"), Customer grants to us a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, host, store, reproduce, modify, publish, translate, distribute, publicly perform, publicly display, and make derivative works of all such User Content, solely for use in connection with our provision of the Services.
3.3 Responsibilities for Customer Content
We are not responsible for the content of any Customer Content or the way Customer or its Authorized Users choose to use the Services to store or process any Customer Content. Customer represents and agrees that Customer is solely responsible for (a) providing notices and obtaining consents as legally required from its Authorized Users and any third parties for the collection, use, processing and transfer of Customer Content in connection with the Services; and (b) ensuring compliance with all applicable laws in all jurisdictions relating to data privacy and security. Unless otherwise agreed to in writing, Customer may not submit any Customer Content that includes a social security number, passport number, driver's license number, credit card or debit card number, or any other information subject to specific data privacy and security laws including, but not limited to, GLBA, HIPAA, HiTECH, FERPA, COPPA, or the GDPR.
3.4 Use of the Services
Customer must comply with the Agreement and ensure that its Authorized Users comply with the Agreement. We may review conduct for compliance purposes, but we have no obligation to do so unless required by law. We reserve the right to take appropriate action, including asking Customer to remove certain Customer Content, when we deem it reasonably appropriate.
3.5 Acceptable Use
You agree not to engage in any of the following prohibited activities:
3.5.2 Customer Content Restrictions. You are solely responsible for the content of any Customer Content you submit through the Services. You agree not to submit any Customer Content that: (i) may create a risk of harm or injury to any person or animal; (ii) may create a risk of any loss or damage to any person or property; (iii) seeks to harm or exploit children; (iv) may constitute or contribute to a crime or tort; (v) contains unlawful, harmful, abusive, defamatory, harassing, threatening, profane, or otherwise objectionable content; (vi) contains illegal information; (vii) contains any information or content that you do not have a right to make available; or (viii) contains any information or content that you know is not correct and/or current.
Any fees that we may charge for stand-alone access to the Services will be specified through the Services interface or in the Order Form(s) and must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Agreement, fees paid are non-refundable. If we agree to invoice Customer by email, full payment must be received within thirty (30) days from the invoice date. Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments. Customer will be responsible for paying all Taxes associated with its purchases, except for those taxes based on our net income.
4.2 Billing Policies
We may add new services that carry additional fees and charges, or add or amend fees and charges for existing services, at any time in our sole discretion, by giving Customer at least 60 days' written notice, such increase to take effect at the beginning of the next billing cycle. If the Customer is unhappy with the increase, the Customer may give notice to terminate the Agreement by giving at least 30 days' written notice, such notice to expire no later than the end of the then-current billing cycle.
4.3 Payment Information
We may use a third-party payment processor ("Payment Processor") to process payments you make in connection with the Services. Payment must be received by Payment Processor before our acceptance of an order. We do not view or store your full credit card or other payment method information. You acknowledge and agree that we are not responsible for any security or privacy breaches of your credit card or other payment method.
A free subscription continues until terminated, while a paid subscription has a Subscription Period that may expire or be terminated. The Agreement remains effective until all subscriptions ordered under the Agreement have expired or been terminated, or the Agreement itself terminates. Termination of the Agreement will terminate all subscriptions and all Order Forms.
5.2 Auto-Renewal
UNLESS OTHERWISE SET FORTH IN AN ORDER FORM, (A) THE INITIAL SUBSCRIPTION PERIOD AND ANY RENEWAL SUBSCRIPTION PERIODS RENEW FOR ADDITIONAL RENEWAL SUBSCRIPTION PERIODS; AND (B) THE PER-UNIT PRICING DURING ANY AUTOMATIC RENEWAL SUBSCRIPTION PERIOD WILL BE THE THEN-CURRENT PRICE COMMUNICATED TO YOU BY US. EITHER PARTY CAN GIVE THE OTHER NOTICE OF NON-RENEWAL AT LEAST THIRTY (30) DAYS BEFORE THE END OF THE INITIAL SUBSCRIPTION PERIOD OR THE THEN-CURRENT RENEWAL SUBSCRIPTION PERIOD TO STOP A SUBSCRIPTION FROM AUTOMATICALLY RENEWING.
5.3 Termination for Cause
We or Customer may terminate the Agreement on notice to the other party if the other party materially breaches the Agreement and such breach is not cured within thirty (30) days after the non-breaching party provides notice of the breach. We may terminate the Agreement immediately on notice to Customer if we reasonably believe that the Services are being used in violation of applicable law.
5.4 Termination Without Cause
Customer may terminate its free subscriptions immediately without cause. We may terminate the Agreement without cause, but we will provide Customer with thirty (30) days prior written notice and refund Customer any prepaid fees covering the remainder of the Subscription Period after the effective date of termination.
5.5 Effect of Termination
Upon any termination for cause by Customer, we will refund Customer any prepaid fees covering the remainder of the Subscription Period after the effective date of termination. Upon any termination for cause by us, Customer will pay any unpaid fees covering the remainder of the Subscription Period after the effective date of termination. In no event will any termination relieve Customer of the obligation to pay any fees payable to us for the period prior to the effective date of termination.
Customer represents and warrants that it has validly entered into the Agreement and has the legal power to do so. Customer further represents and warrants that it is responsible for the conduct of its Authorized Users and their compliance with the terms of the Agreement.
EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, THE SERVICES AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CUSTOMER ACKNOWLEDGES THAT WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN TYPES OF WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.
IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER IN THE TWELVE (12) MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING WILL NOT LIMIT CUSTOMER'S PAYMENT OBLIGATIONS UNDER THE PAYMENT TERMS SECTION ABOVE.
Customer agrees to defend, indemnify and hold harmless us and our affiliates, licensors, and suppliers, and our and their respective employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
Each party ("Disclosing Party") may disclose "Confidential Information" to the other party ("Receiving Party") in connection with the Agreement, which is anything that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure including all Order Forms, as well as non-public business, product, technology and marketing information. Confidential Information of Customer includes Customer Content. Confidential Information does not include information that (a) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation; (c) is received from a third party without breach of any obligation; or (d) was independently developed by the Receiving Party.
9.2 Protection and Use of Confidential Information
The Receiving Party will (a) take at least reasonable measures to prevent the unauthorized disclosure or use of Confidential Information, and limit access to those employees, affiliates and contractors who need to know such information in connection with the Agreement; and (b) not use or disclose any Confidential Information of the Disclosing Party for any purpose outside the scope of the Agreement.
9.3 Compelled Access or Disclosure
The Receiving Party may access or disclose Confidential Information of the Disclosing Party if it is required by law; provided, however, that the Receiving Party gives the Disclosing Party prior notice of the compelled access or disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the access or disclosure.
10.1 Marks License
Customer hereby grants to us a nonexclusive license to use, reproduce, and display Customer's name, logo, service marks, trademarks, and related brand features ("Marks") on or within the user interface of the Services and in marketing and promotional materials. We will use such Marks in compliance with any reasonable written usage guidelines provided to us by Customer.
10.2 Third Party Products, Links, and Information
The Services may integrate with, or contain, third-party products, services, materials, or information, or links thereto that are not owned or controlled by us ("Third-Party Materials"). We do not endorse or assume any responsibility for any such Third-Party Materials. If Customer or any Authorized User accesses any third-party website or service, it does so at its own risk, and the Agreement and our Privacy Policy do not apply to such use.
10.3 Stripe Program
We have entered into an agreement with Stripe, Inc. ("Stripe") to receive certain branded payment card tools, payment processing, and other business services. We may make those third party services, and the physical payment card through which they are offered, available to you (the "CT Cash Card" or "CT Credit Card"). Access to and use of CT Cash Card or Credit Card is subject to the Celtic Bank Authorized User Terms and Celtic Bank Privacy Policy, as well as any separate agreements in place between the parties, all of which are incorporated by reference into this Agreement.
10.4 Force Majeure
Neither us nor Customer will be liable by reason of any failure or delay in the performance of its obligations on account of events beyond the reasonable control of a party, including denial-of-service attacks, a failure by a third-party hosting provider or utility provider, fires, floods, earthquakes, accidents, war, revolution, riots, acts of God, or acts of government; provided such failure could not have been prevented by reasonable precautions. In the event such force majeure event continues for longer than thirty (30) calendar days, the other party shall be entitled to terminate the Agreement without penalty or early termination fees.
10.5 Relationship of the Parties; No Third-Party Beneficiaries
The parties are independent contractors. The Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. There are no third-party beneficiaries to the Agreement (subject to Section 10.14 regarding mobile applications).
10.6 Communications
Except as otherwise set forth herein, all notices under the Agreement will be by email or SMS text message, although we may instead choose to provide notice to Customer through the Services. Notices to us must be sent to support@fuel.app.
10.7 Modifications
We may change these Customer Terms and the other components of the Agreement in accordance with this Section. If we make a material change to the Agreement, we will provide Customer with reasonable notice prior to the change taking effect, either by emailing the email address associated with Customer's Account or by messaging Customer through the Services. The materially revised Agreement will become effective on the date set forth in our notice.
10.8 Waivers
No failure or delay by either party in exercising any right under the Agreement will constitute a waiver of that right. No waiver under the Agreement will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.
10.9 Severability
The Agreement will be enforced to the fullest extent permitted under applicable law. If any provision of the Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the Agreement will remain in effect.
10.10 Assignment
Neither party may assign or delegate any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, we may assign the Agreement in its entirety, without consent of Customer, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
10.11 Governing Law
The Agreement, and any disputes arising out of or related hereto, will be governed exclusively by the internal laws of the State of California, without regard to its conflicts of laws rules or the United Nations Convention on the International Sale of Goods. Any arbitration conducted hereunder shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).
10.12 Venue; Waiver of Jury Trial; Fees
The state and federal courts located in San Francisco County, California will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the Agreement. Each party hereby consents and submits to the exclusive jurisdiction of such courts. Each party also hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to the Agreement. In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its reasonable costs and attorneys' fees.
10.13 Arbitration
For any dispute with us specific to the Services, you agree to first contact us at support@fuel.app and attempt to resolve the dispute informally. If we have not been able to resolve a dispute within sixty (60) days of your first contact, we each agree, to the fullest extent permitted by applicable law, to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief) arising out of or in connection with or relating to the Agreement by binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect, except as provided herein. The arbitration will be conducted in San Francisco County, California, remotely, or at another mutually agreeable location. We each agree that claims shall be resolved on an individual basis only, and not on a class, collective, or representative basis ("Class Waiver"). By using Cai Labs' Services, you acknowledge and agree that you have read this arbitration agreement carefully, are bound by it, and are WAIVING ANY RIGHT TO HAVE A TRIAL BEFORE A COURT OR JURY of any and all claims subject to arbitration under this agreement.
10.14 Entire Agreement
The Agreement, including these Customer Terms and all referenced pages and Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. To the extent of any conflict or inconsistency, the following order of precedence will apply: (1) the terms of the Lease Agreement (if any); (2) the terms of the applicable Order Form (if any); (3) these Customer Terms; and (4) any other documents or pages referenced in these Customer Terms.
10.15 Additional Terms for Mobile Applications
The following applies to any Services acquired from the Apple App Store ("Apple-Sourced Software"): Customer acknowledges and agrees that the Agreement is solely between Customer and us, not Apple, Inc. ("Apple") and that Apple has no responsibility for the Apple-Sourced Software or content thereof. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple-Sourced Software. Customer and we acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of the Agreement as relates to your license of the Apple-Sourced Software.
The following applies to any Services acquired from the Google Play Store ("Google-Sourced Software"): (i) Customer acknowledges that the Agreement is between Customer and us only, and not with Google, Inc. ("Google"); (ii) Customer's use of Google-Sourced Software must comply with Google's then-current Google Play Store Terms of Service; (iii) Google is only a provider of the Google Play Store where Customer obtained the Google-Sourced Software; (iv) we, and not Google, are solely responsible for our Google-Sourced Software; and (v) Google has no obligation or liability to Customer with respect to Google-Sourced Software or the Agreement.
10.16 Survival
Any section of the Agreement that, by its terms or its nature, should survive the termination or expiration of the Agreement shall so survive, including but not limited to Sections 2.4, 2.5, 3.2, 3.3, 4, 5.5, and 6 through 10.
10.17 Contacting Us
Please feel free to contact us if you have any questions about the Customer Terms or any other part of the Agreement. You may contact us at support@fuel.app.
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